NHS Complaints with Healthwatch Leicester on EAVA FM

Added: Saturday 8th October 2016 04:51:02 AM

Healthwatch Leicester was visiting EAVA FM to broadcast its regular monthly programme. This time our focus was on NHS Complaints

Raising a complaint about a service is not something everyone feels comfortable with. There are those of us who are more than happy to complain about the smallest of things but then some of us would never think of complaining no matter how bad things were.

On the show we discussed NHS complaints; about research into raising a complaint in the NHS, how best to raise a complaint and the support available to raise a complaint.

On today’s show was Ketan Paw – Advocate (NHS Complaints Advocacy), Moria Durbridge – Director of Risk and Safety UHL NHS Trust, Claire Rudkin – Senior Patient Safety Manager UHL NHS Trust and Micheal Smith – Development Officer Healthwatch Leicester City.

Healthwatch has been working the Universities of Leicester (UHL) NHS Trust for a few years now on complaints. It all started with the Clwyd-Hart report (Published Oct 2013) and national work by Healthwatch England (Suffering in silence 2014). Following a local joint engagement event (June 2014) an action plan was agreed by the UHL trust board, one of the actions was an Independent complaint review panel (taking samples and reviewing how they’ve been handled). The membership of the panel is from Healthwatch, POhWER and the Patient Partners at UHL. Healthwatch was also involved in the review of complaints which was undertaken by Leicestershire Partnership Trust (LPT) and their peer review of complaints. The problem the public faces with complaints into the NHS has continued to be a national priority for Healthwatch.

If you need to get in touch with your local complains department, these are the contact details:

Patient Information and Liaison Service (UHL)
The Firs
C/O Glenfield Hospital
Groby Road
Leicester
LE3 9QP
Email: pils@uhl-tr.nhs.uk
Freephone: 08081 788337 (Mon – Fri 10am -4pm)
Fax: 0116 258 8661

Patient Advice and Liaison Service (LPT)
Leicestershire Partnership NHS Trust
Room 170
Penn Lloyd Building
County Hall
Leicester
LE3 8TH
Email: complaints@leicspart.nhs.uk
Phone: 0116 2950830 (Mon-Fri 9am-5pm)

NHS Complaints Advocacy (POhWER)
Telephone: 0300 200 0084
Website: www.pohwer.net/in-your-area/where-you-live/leicestershire
Website: www.pohwer.net/in-your-area/where-you-live/leicester-city

Complaints Team - NHS England
Email: england.contactus@nhs.net
Telephone: 0300 311 2233

Healthwatch Leicester
Helpline: 0116 251 8313
Email: information@healthwatchleicester.co.uk
Web: www.healthwatchleicester.co.uk

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